Terms of Service

Pydia is software that helps you run an enrichment education business: a public profile, enrollment forms, rosters, schedules, invoices, card payments through your own Stripe account, and emails to families. Pydia does not teach, supervise or provide any class, and is not a school, an employer of teachers, a payment processor, a bank or a money transmitter. Pydia never receives or holds money that families pay you.

Pydia is not affiliated with or endorsed by the Arizona Department of Education, ClassWallet, any state education savings or scholarship program, or Stripe.

You must be at least 18, provide education or enrichment services to families, and use the Service for that business. Keep your login details private and tell us at support@getpydia.com if you think someone else has accessed your account. You are responsible for activity under your account. An account belongs to one teacher or one business; you may not resell or share access. We may decline or close an account that breaks these Terms.

Free plan. Your first 20 bills are free for the life of your account. A bill is each invoice you send and each successful card payment from a family (including each monthly charge). A bill of $0, and an invoice later paid by card, do not count. The count never resets, including after you cancel a paid plan.

Standard plan. After 20 bills, sending invoices and starting new card payments requires the Standard plan, billed monthly or yearly at the price shown on getpydia.com/pricing when you subscribe. Your plan renews automatically until you cancel. You authorize Pydia, through Stripe, to charge your payment method at each renewal.

Price changes. We will email you at least 30 days before a price increase applies to your plan. You can cancel before it takes effect.

Cancelling. You can cancel anytime from the Billing page. Your plan stays active until the end of the period you paid for. Fees already paid are not refunded, except where the law requires.

Failed payments. If a payment fails, Stripe retries it for up to two weeks. If it still fails, your plan ends.

When your plan ends or the free limit is reached. Nothing you've built is deleted, and you can still view your records and use features that don't create a new bill. You cannot send new invoices or start new card payments. Monthly card payments already running for families continue for 30 days, with notice to you; then they end and families are told no further charges will be made. Adding a payment method within those 30 days keeps them running.

Taxes. Fees do not include taxes. You are responsible for any taxes on your plan, other than taxes on Pydia's income.

Teachers Pydia designated as Founding Partners keep the benefits Pydia confirmed to them in writing. Those benefits are personal to the account, end if the account closes, and cannot be transferred. They do not apply while a Founding Partner's own Pydia plan is cancelled or suspended; then the free plan rules in section 3 apply.

You are the provider of every class, lesson, service and product you offer through the Service. Your agreement with each family is between you and that family. You are responsible for:

• What you offer, its quality and safety, and supervising students in your care.
• Your prices, schedules, policies (refunds, cancellations, missed classes, photos, waivers) and telling families about them before they enroll.
• Holding any license, certification, background check, insurance or vendor approval your services or any program require.
• Complying with laws that apply to your business, including consumer protection, automatic renewal, privacy, tax, employment and child safety laws.
• Accurate information in everything you publish or send, including invoices, credentials and session dates.
• Answering families' questions, complaints and disputes.

Families who use Pydia agree to Pydia's Family Terms. Those terms tell families that you, not Pydia, provide the classes and set the policies.

To accept cards, you connect your own Stripe account. Card payments from families are made directly to your Stripe account under your own agreement with Stripe. You are the seller and the merchant of record. Pydia is not a party to those payments, does not hold or receive the funds, and takes no fee on them. Stripe's processing fees are charged to your Stripe account.

You authorize Pydia to act on your Stripe account to run the card features you use: create and confirm payments, save cards families agree to save, create, change, pause and end monthly payments, issue refunds you request, close unfinished checkouts, and read payment, refund and dispute information so the Service can show it to you.

You are solely responsible, and liable, for every payment made to your Stripe account, including refunds, disputes, chargebacks, fees, negative balances, collections, payouts, and tax reporting. You may disconnect Pydia from your Stripe account at any time in Stripe; card features stop when you do, and any monthly payments Pydia can no longer reach must be cancelled by you in Stripe.

When you offer monthly card payments, each family agrees to a written monthly charge before paying, and Pydia charges their saved card on your billing day, following that agreement and your settings in the Service. Specifically, the Service:

• Works out each month's amount from your price, the family's own price, discounts and add-ons, the same way it works out that month's invoice.
• Emails the family a reminder before each charge, a receipt after it, and a copy of what they agreed to when payments start.
• Gives families 30 days' notice before a price increase applies to them, and lets them cancel online at any time.
• Retries a failed charge for 7 days, then stops payments and tells you and the family.
• Ends payments when the schedule you set ends, when you or the family cancels, or as described in section 3.

You are responsible for the prices, schedules and settings you enter, and for checking that charges match what you intended. If a family is charged an amount they did not agree to, including because of an error in the Service, you will refund it promptly using the refund tools in the Service. Pydia's liability for any such error is limited by section 15.

The Service creates invoices from information you enter, in a format designed to meet published program requirements. Pydia does not guarantee that any invoice, receipt or vendor application will be accepted, approved or paid by ClassWallet, a state agency or any program. Approval, funding, timing and program rules are decided by those organizations. A rejection, delay, suspension, change in program rules or loss of funding is not a failure of the Service and does not entitle you to a refund of fees.

You collect information about families and students through the Service. For that information, you are the controller and Pydia is your processor under the DPA. You confirm you have the right to collect and use it, that you will use it only to run your business, and that you will honor families' requests to see, correct or delete it.

Pydia will not sell family or student information or use it for advertising. Pydia may use information in a form that does not identify any person or teacher to operate, secure and improve the Service, and to report totals (for example, the number of invoices created on Pydia).

You own the content you add (profile, photos, descriptions, policies, documents). You give Pydia permission to host, copy, display and send it as needed to run the Service, including publishing your public profile and offerings. You may remove content at any time; the permission ends when it is removed, except for copies in backups and records Pydia must keep. You confirm you have the rights to everything you upload, including photos of students, for which you are responsible for getting families' permission.

We will not use your name, logo or words to promote Pydia, beyond listing your public profile on Pydia's pages, without your permission.

The Service sends emails to families on your behalf (confirmations, invoices, receipts, reminders, your messages). Replies go to your account email. Pydia keeps a record of these emails (recipient, subject, date and delivery result, and the text of messages you write) so you can see what was sent and fix problems. You are responsible for the content of messages you write and for having a reason to send them. Do not use the Service to send marketing to people who have not agreed to receive it.

You may not use the Service to: break any law or anyone's rights; send false, misleading or fraudulent invoices or charges, or bill for services not provided; collect information you don't need or aren't allowed to collect; harass anyone; upload malware or interfere with the Service; access accounts or data that aren't yours; scrape or copy the Service; or resell it.

You may close your account by emailing support@getpydia.com. We may suspend or close your account if you break these Terms, if required by law, or to protect families, other users or Pydia. Where practical, we will give notice and a chance to fix the problem first; for fraud or serious harm we may act immediately.

When an account closes, any monthly card payments still running are ended and families are told no further charges will be made; nothing is refunded automatically. You can export your student data before closing. We delete account data as described in the Privacy Policy, except records we must keep (for example, invoice and payment records for tax and dispute purposes).

Sections 5 to 9, 14 to 17 and 19 survive the end of these Terms.

The Service is provided "as is" and "as available." To the fullest extent the law allows, Pydia disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. Pydia does not promise the Service will be uninterrupted or error-free, that invoices or payments will be accepted, or any business result.

To the fullest extent the law allows: (a) Pydia is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business, even if told they were possible; and (b) Pydia's total liability for all claims relating to the Service or these Terms is limited to the greater of the fees you paid Pydia in the 12 months before the claim, or $100. These limits apply to every legal theory and even if a remedy fails of its essential purpose.

You will defend and indemnify Pydia LLC and its members, employees and agents against any claim, loss, fine or expense (including reasonable attorneys' fees) arising from: (a) your classes, lessons, services or products, including any injury to a student or other person; (b) your dealings and disputes with families; (c) card payments to your Stripe account, including refunds, disputes, chargebacks and negative balances; (d) your invoices and program vendor activities; (e) your collection or use of family and student information; (f) content you upload or messages you send; or (g) your breach of these Terms or the law.

Arizona law governs these Terms, without regard to conflict of law rules. Before filing a claim, you agree to email support@getpydia.com and try to resolve it informally for 30 days. Any claim must be brought in the state or federal courts in Maricopa County, Arizona, and you agree to their jurisdiction, except that either party may bring a qualifying claim in small claims court.

We may change the Service over time. We may update these Terms; for a material change we will email you at least 14 days before it takes effect and ask you to accept the new version when you next sign in. Continuing to use the Service after the effective date means you accept it. If you don't agree, you may close your account before then. Earlier versions are available at getpydia.com/terms/versions.

These Terms, the DPA and the Privacy Policy are the whole agreement between you and Pydia about the Service. If a provision is unenforceable, it is limited to the extent needed and the rest stays in effect. Not enforcing a provision is not a waiver. You may not transfer these Terms without our written consent; we may transfer them with a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. You agree to receive these Terms, notices, receipts and other communications electronically, and that they satisfy any requirement that they be in writing. We may send notices to your account email; you may send notices to support@getpydia.com. Nothing in these Terms creates a partnership, employment or agency relationship, except that Pydia acts for you on your Stripe account as described in section 6.

If you believe content on Pydia infringes your copyright, send a notice to our designated agent at support@getpydia.com with: the work you believe is infringed; where the content is on Pydia; your contact details; a statement that you believe in good faith the use isn't authorized; a statement, under penalty of perjury, that your notice is accurate and you are the owner or authorized to act for them; and your signature. We remove content in response to valid notices and close the accounts of repeat infringers.

Pydia LLC · support@getpydia.com · Arizona, USA